This website is owned and operated by Chatrika . (the application). This Data Policy describes practices for handling User information collected in connection with the services rendered by this Website.
Chatrika official referred to as ("we", "us", "our") are committed to protecting and respecting User privacy and aim at providing you with the information, options and choices necessary for you to control how we use your information. This Privacy Policy describes how the Website collects and uses personal information to provide services operated by or on behalf of the Website. This policy applies to Users of our website ("Website" or "Site") or mobile application ("App").
Please note that when using the Application, this Privacy Policy should be read in conjunction with our Terms and Conditions of use. By accessing the Application, you acknowledge that the Privacy Policy and the Terms of Use govern your use of our Application and/or website.
The controller of your personal information is the official and the official may provide products and services through its affiliated companies. The affiliate acts as a Data Controller with respect to personal information processed, used, and stored as a part of services and activities conducted by the affiliate. Certain services and activities may be conducted by several affiliates.
Privacy and personal data protection principles vary from one country to another. When you access or visit a third-party website or application, you are subject to the privacy policy of that website or application. Please read the third party’s privacy policy to determine the privacy practices that apply to information or data maintained by the website or application.
This policy sets out:
1. Information collected
2. Usage of information
3. Promotional updates and communications
4. Information sharing
5. Storage of Information
6. Processing of payments
7. Protection of Information, including minor’s information
8. Duration of Information storage
9. Rights of information providers
10. Changes to this policy
11. Contact us
1. Collection of Information
1.1 The following information may be collected or received:
1.1.1 Personal Information Sharing: When users subscribe to services, they may directly share personal information such as names and addresses.
1.1.2 Automatic Information Collection: Each time users visit and use the Site and/or App, certain information is automatically collected, including technical details, visit information, and user location data.
1.1.3 Website Data Collection: The Website automatically collects information such as IP addresses, browser types, device identifiers, Internet service providers, operating systems, pages visited before and after using the Website, visit dates and times, links clicked, pages viewed, and standard server log information. This collection is facilitated through the use of cookies, pixel tags, local shared objects, and similar technologies. By using the website, users consent to the use of these technologies.
1.1.4 Location Data: Real-time location information may be collected to fulfill certain service aspects or enable third-party partners to meet their obligations. This is done only to provide location-dependent content and services and is based on the user's consent or settings. Users have the option to disable location access, but it may limit certain services.
1.1.5 Device Information: The Website recognizes users' devices (e.g., mobile phones, computers, tablets) to provide personalized experiences and advertising. This includes hardware models, operating system information, software details, file names, language preferences, IP addresses, cookie information, advertising identifiers, browser versions, device settings, and mobile network information.
1.1.6 User Profile: Creating a user profile is optional for Application visitors. If users register for a user account, certain information such as email addresses, usernames, and passwords may be collected. Facebook account registration is also available, but no information is collected from Facebook.
1.1.7 User Content: Any user-generated content shared on the Application, including photos, images, associated metadata, and information in user accounts, may be collected. Please note that publicly shared images may be downloaded by other users. The collected user content may be used for marketing/advertising purposes and to provide promotional updates, in-application messages, and push notifications about products/services. Users should avoid uploading images with embedded location data or sensitive personal information.
1.1.8 Cookies: Cookies are small files that enable the Platform to provide features and functionality. They are used to automatically collect information, analyze user behavior, enhance the user experience, and improve services. Cookies may store login/registration identification, user preferences, website visit duration, and page visits. Third-party tracking technologies, such as Google Analytics, may also collect similar information. By using the Application, users consent to the use of cookies.
1.1.9 Third-Party Information Collection: Our service providers, including analytics vendors and advertising networks, may collect information about users' online activities through cookies. This information may be used to display tailored advertisements on our application and other online platforms. We are not responsible for the privacy practices of these third parties, and their practices are not covered by this Privacy Policy. The Application does not respond to "Do Not Track" signals.
1.1.10 Additional Information Collection: Information submitted during customer support contact or throughout the use of the Application, including email addresses and other relevant details, may be collected by the official .
1.2. We may obtain information from various sources, including:
1.2.1. When you use our other websites, apps, or services provided by us.
1.2.2. From third parties through whom you access or register for our services, such as logging in with a Google or Facebook account.
1.2.3. From third parties we closely collaborate with.
1.3. If we collect any of the aforementioned data, we will notify you when it is being collected. We will also inform you if such data is intended to be shared internally or combined with automatically collected data on our site. The purpose of using this data will also be communicated to you.
1.4. We collaborate with third parties, including business partners, sub-contractors, advertising networks, analytics providers, and search information providers. If we receive information about you from these third parties, we will notify you and explain the purposes for which we intend to use that information.
1.5. You may have the option to access or register for our services using a username and password for integrated services, such as your Google account or accounts with payment systems. By authorizing the integration of these services with our services, you allow us to access and store the personal data made available by these integrated services. This includes information such as your name, email address(es), date of birth, gender, current city, and profile picture URL. We will use and disclose this information in accordance with our policy. Before using integrated services and integrating them with our services, please review the terms of service, terms of use, and privacy policies of each integrated service carefully. Also, check your privacy settings on each integrated device to understand what personal data has been integrated with our services.
1.6. Depending on the nature of your interactions with us and the services provided, we may collect other types of personal data from third parties, including:
1.6.1. Personal data relating to any complaints made by you or about you, including recorded calls related to such complaints.
1.6.2. Personal data collected and held by financial or payment systems regarding the payment mechanisms or methods you use, including credit card details, and the payments you make for our services or any services obtained or booked using our services.
1.6.3. Personal data collected by third-party marketing, survey, and advertising service providers.
1.6.4. Personal data provided to any partners through whom you create or access your account for our services, such as employee information provided to companies using our corporate services, payment providers, media services, on-demand media or services integrated with our services, or other websites (such as search engines) with which our services are integrated.
1.6.5. Personal data accessible through your use of online sites or applications in which we have an interest (such as messages for issuing and receiving one-time passwords and other device verification), as well as device-related or device-generated personal data. The latter may include details about your device, device IDs, location, network connections, network access and communication, and session data. Location data may also be collected or derived from IP addresses, mobile numbers, and network information.
2. Usage of Information
2.1. The information collected by this Website will be used to inform the design and implementation of the Website. We may also use the information you provide to operate and improve the functionality of the website. Additionally, the information collected/provided will be used to fulfill our contractual obligations and take necessary steps related to any contract entered into between you and us.
2.1.1. Administering your account on the site.
2.1.2. Verifying any financial transactions related to payments made through the site or the app.
2.2. We may provide information about available goods and services that may interest you and modify the way we present content from the site to you in the most effective manner. We will also provide information, products, and services that you request from us.
2.3. The information collected from your use of our website services will be used for our legitimate interests, as long as they do not override your rights. This includes:
2.3.1. Administering the services and performing internal operations, such as troubleshooting, data analysis, testing, research, statistics, and surveys.
2.3.2. Ensuring the safety and security of the services.
2.3.3. Measuring or understanding the effectiveness of advertising we serve to you and others, and delivering relevant advertising to you.
2.3.4. Improving the services to ensure that content is presented in the most effective manner for you and your computer.
2.3.5. Allowing you to participate in interactive features of our service, if you choose to do so.
2.4. When we receive information about you from other sources, we may combine it with the information you provide and the information collected about you for our legitimate interests, as long as they are not overridden by your rights. This combined information will be used for the purposes mentioned above.
3. Promotional Updates and Communications
3.1. We may send you promotional updates and communications, as applicable. With your consent, we may use your personal information for marketing analysis and to provide you with promotional updates through email, telephone, text messages, in-app messages, and/or push notifications regarding new products and/or services. Additionally, we may share your personal information with media partners and other platform partners to provide you with promotional updates.
3.2. You have the right to object to further marketing at any time by contacting us at techno.skhan@gmail.com .
4. Sharing of Information
4.1. We may share your information with the following third parties:
4.1.1. Authorized third-party vendors and service providers: We may share your information with third-party vendors and service providers who assist us in supporting this website, such as by providing technical infrastructure services, business analytics, and data processing. These vendors and service providers process your personal data on our behalf and in accordance with applicable data protection laws. This includes services such as data hosting, fulfillment, distribution and communication, marketing list management, feedback facilitation, and IT support.
4.1.2. Partners: We may share your information with our partners, which are entities that are part of our service providers.
4.1.3. Group companies: We may share your information with members of our group, including subsidiaries and our ultimate holding official , who support the processing of personal data under this policy.
4.1.4. Legal and safety: We may disclose your information in response to subpoenas, court orders, legal processes, law enforcement requests, legal claims, government inquiries, or to protect and defend the rights, interests, safety, and security of our website, affiliates, owner, users, or the public. We may also disclose or share your personal data if we have a legal obligation to do so.
4.1.5. Business transfers: In connection with a substantial corporate transaction, such as the sale of our website, a merger, consolidation, asset sale, or bankruptcy, we may share your information as part of the transaction.
4.1.6. With your consent: We may share your information for other purposes disclosed to you at the time of collection and with your consent to facilitate the provision of services on our website. For example, if you request services as a customer, we will only share the necessary personal information to facilitate and complete the services.
4.1.7. Third-party services: Any access to third-party services, such as Facebook, Google, or Twitter, through our website is subject to their respective privacy policies. These services are beyond our control, and they may collect information about your activity on our website and notify your connections on their platforms about your use of our website.
4.1.8. Carefully selected partners: We may share your user information with carefully selected partners who may be of specific interest to you in order to fulfill your requirements. These companies may contact you by post, email, telephone, or fax for marketing or promotional purposes.
5. Legal obligations for processing Information
5.1 Website relies on a variety of legal bases to process data, including:
5.1.1 as necessary to fulfil site Terms;
5.1.2 consistent with User consent, which the User can revoke at any time;
5.1.3 as necessary to comply with legal obligations;
5.1.4 to protect Users vital interests, or those of others;
5.1.5 as necessary in the public interest; and
5.1.6 as necessary for Website (or others’) legitimate interests, including any interests in providing an innovative personalized, safe and profitable service to User and/or it’s partners, unless those interests are overridden by User interests or fundamental rights or freedoms that require protection of personal data.
5.2 Consent to these terms may be withdrawn at any time. Such withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal. However, once withdrawn, the official /website/application will not be able to provide you with all or certain of the services.
5.3 Under applicable laws, User has the:
5.3.1 Right to access, rectify, port, and erase the information collected by the website, which you can exercise by contacting techno.skhan@gmail.com .
5.3.2 Right to restrict and object to certain processing of User information.
5.3.3 Right to withdraw consent- where the processing of User personal information by Website is based on consent, User has the right to withdraw without detriment at any time.
5.3.4 Right to object to and restrict certain processing of data which includes-the right to object to processing of their data for direct marketing, which you can exercise by contacting techno.skhan@gmail.com .
5.3.5 The right to object to the processing of their data when Chatrika is performing a task in the public interest or pursuing its own legitimate interests or those of a third party ， and
5.3.6 Right to opt out at any time from allowing further access to User personal information and apply to delete the personal information stored with Website.
5.4 User may delete their information at any time by contacting techno.skhan@gmail.com . All information collected by the Website such as information from cookies and information collected with consent under this Policy shall be deleted.
6. Storage of Information
6.1. Data Storage: By using the website and/or application, you acknowledge and agree that all information, content, and data you enter will be securely stored by the Website at designated data centers using AWS (Amazon Web Services) in compliance with applicable laws. We employ physical and technical security measures, including encrypted data connections, encrypted data storage, firewalls, and electronic surveillance, to protect your data.
7. Security
7.1. We maintain robust security standards and procedures to prevent unauthorized access to your data, including by our staff. We utilize commercially reasonable measures, such as data encryption, firewalls, and server authentication, to safeguard the security of your personal information. The official , our staff, and any third-party support service providers are required to adhere to our privacy standards and allow us to conduct audits for compliance. However, it's important to note that no information security defenses are infallible, and we cannot guarantee the absolute security of our applications, servers, or databases. Additionally, we cannot guarantee that information transmitted over the Internet to us will not be intercepted.
8. Children's Privacy
8.1. We do not knowingly collect personal information from children under the age of 18. If we become aware that a child under the age of 18 has provided information on the Application, we will promptly delete that information.
9. Payments
9.1. Payment details provided by the User will be encrypted using secure sockets layer (SSL) technology before being submitted to the Website. Payments made on the Website/App are processed through secure payment gateway providers. User credit or debit card information is directly provided to these payment gateway providers, who operate secure servers to process payment details, encrypt the information, and authorize payments. The information you supply to the payment service providers is not under our control and is subject to their respective privacy policies and terms and conditions.
9.2. Security Disclosure: We consider the security of your Personal Information to be of utmost importance. However, it is important to understand that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
10. Data Retention
10.1. The Website will retain personal data for the following purposes:
10.1.1. As long as the User has an account on the Website to fulfill contractual obligations to the User.
10.1.2. As long as necessary to provide services and operate the business.
10.1.3. For a period of 3 (three) months after termination of services or account closure by the User to address any potential issues and meet legal obligations, including legal proceedings, contracts, or similar requirements. Information may be retained for other legal or regulatory purposes (e.g., mandatory data retention laws, government orders, litigation, or disputes).
10.2. With prior permission and notification, we may also retain information beyond the stated period for research purposes and to enhance our services.
10.3. The retention of information is generally based on the nature of the data, the purpose of collection and processing, and relevant legal or operational retention needs, as determined on a case-by-case basis in accordance with Clause 5.
11. Changes to the Policy
11.1. Any future changes to this policy will be posted on this page, and you will be notified by email regarding any substantial changes. We encourage you to periodically review this policy for the latest information on our privacy practices.
11.2 This policy was last updated on July 17, 2025.
12. Data Transfers
12.1 For the transfer of data from one country to another, we adhere to approved standard contract clauses as required by the applicable laws of the relevant jurisdiction.
13. Contact Information
E-mail: techno.skhan@gmail.com